Website regulations

§1 General provisions

1. This document sets out the terms and conditions of use of the “Fullbax Formy” website operating at https://fullbax-formy.pl/.
2. The owner of the service is Fullbax Sp. z o.o. with its seat in Poznań, ul. Święty Marcin 29/8, 61-806 Poznań, registered in the National Court Register by the District Court Poznań – Nowe Miasto and Wilda in Poznań, VIII Economic Department of the National Court Register under KRS: 0000 760 161, holding NIP: 78 3179 3248, REGON: 3819 1664 30 000.
3. In order to use the service, you must read these Terms of Service and Privacy Policy. Use of the website implies acceptance of the Terms and Conditions and Privacy Policy.
4. Terms used in the regulations mean:
   1. Platform – the online platform maintained by the Service Provider in Polish at https://fullbax-formy.pl/;
   2. Service Provider – Fullbax Sp. z o.o. with its seat in Poznań, ul. Święty Marcin 29/8, 61-806 Poznań, registered in the National Court Register by the District Court Poznań – Nowe Miasto and Wilda in Poznań, VIII Economic Department of the National Court Register under KRS: 0000 760 161, holding NIP: 78 3179 3248, REGON: 3819 1664 30 000;
   3. Website – the website at https://fullbax-formy.pl/ and all its sub-sites;
   4. User / Customer – a natural person (with full legal capacity), legal entity or organizational unit without legal personality, who uses the Platform. A User can be both a natural person who does not conduct business, as well as an entrepreneur;
   5. Consumer – in accordance with the Civil Code Act of April 23, 1964 – a User who, as a natural person, performs a legal transaction through the Platform that is not directly related to his/her business or professional activity;
   6. Regulations – this document together with the Privacy Policy, which is an integral part of the Regulations. All documents are available on the Website.
5. Users can contact the Service Provider by e-mail at: contact@fullbax.com and at telephone number: +49 12 213 22 31.

§2 Services provided through the Platform

1. The Service Provider provides electronic services to Users through the Platform.
2. The Service Provider does not charge for providing electronic Services to Users.
3. The essence of the Services is to enable access via the Internet to the Platform. Through the Platform, the Service Provider provides the following types of Services, among others:
   1. Contact form.

§3 General principles of using the Platform

1. In order to use the Services available through the Website or via mobile devices, the User must meet the following technical requirements:
   1. Have a computer, laptop, cell phone or other device with Internet access;
   2. Have access to e-mail;
   3. use a web browser (Mozilla Firefox, Google Chrome, Safari, Internet Explorer; Microsoft Edge; Chrome; Firefox; Opera; Android; Safari (iOS); Windows Phone; Blackberry- in the latest versions
   4. enable cookies in your browser;
   5. Have javascript enabled.
2. All actions taken by Users should be in accordance with applicable laws and good morals.
3. Any use of the Platform to the detriment of other Users, the Service Provider or third parties is prohibited.
4. Each User undertakes to:
   1. to use the provided functionalities and resources of the Platform in accordance with the purpose of the Platform;
   2. compliance with the principles of Polish law,
   3. respect the rights and personal property of other Users,
   4. Not to act to the detriment of other Users, the Service Provider or third parties.

§4 Liability

Access and use of the Platform

1. The Service Provider undertakes to take all measures to ensure correct, secure, continuous and error-free access to the Platform.
2. The Service Provider has the right to make changes to the Service and the Platform, in connection with ongoing work to improve and modernize the Platform. In particular, the Service Provider has the right to change the functionality of the Platform.

§5 Responsibility for compliance of performance with the contract

Complaint procedure

1. The service provider is obliged to provide services in accordance with the contract. The service provider is obligated to provide services without defects.
2. The rules on the Service Provider’s liability to the Consumer under contracts for the provision of digital content or digital service are governed by Chapter 5b of the Law of May 30, 2014 on Consumer Rights.
3. In terms of complaints, the Consumer may exercise the rights granted to him by the provisions of the Law of May 30, 2014 on Consumer Rights, among other things, for non-compliance of the service with the contract.
4. The digital content or digital service is in compliance with the contract if, in particular, their compliance remains:
   1. description, type, quantity, quality, completeness, functionality, compatibility, interoperability, and availability of technical support and updates,
   2. suitability for the specific purpose for which they are needed by the consumer, which the consumer notified the Service Provider at the latest at the conclusion of the contract and which the Service Provider accepted,
5. In addition, the digital content or digital service must, in order to be considered in compliance with the contract:
   1. be suitable for the purposes for which digital content or a digital service of this type is normally used, taking into account applicable laws, technical standards or good practices,
   2. occur in such quantity and have such features, including functionality, compatibility, accessibility, continuity and security, as are typical of digital content or digital service of that type and which the Consumer may reasonably expect, taking into account the nature of the digital content or digital service and the content in the advertisement or label,
   3. be delivered with accessories and instructions that the Consumer can reasonably expect to receive,
   4. be consistent with the trial version or announcement that was made available to the Consumer by the Service Provider prior to the conclusion of the contract.
6. The Service Provider shall be liable to the Consumer for the non-conformity with the contract of the digital content or digital service delivered continuously, which occurred or became apparent at the time when, according to the contract, they were to be delivered.
7. The Service Provider shall be liable to the Consumer for the non-conformity of the digital goods or digital service with the contract existing at the time of delivery and disclosed within two years from that time. Prior to the expiration of the above period, the Consumer may notify the Service Provider of the discovery of the defect by sending an appropriate message through one of the communication channels referred to in §1 para. 5.
8. The service provider acknowledges the receipt of the complaint.
9. If the complaint is not accepted, the Service Provider shall provide an opinion as to the unfoundedness of the complaint.
10. If the Service Provider does not respond to the Consumer’s complaint within 14 calendar days from the date of delivery of the complaint, it is assumed that it has acknowledged the Consumer’s complaint and his demand.
11. The Consumer is obliged to cooperate with the Service Provider, to a reasonable extent and using the least burdensome technical means (including, for example, using e-mail communication, telephone communication, by sending the required printscreens), to determine whether the non-conformity of the digital content or service with the contract is due to the characteristics of the Consumer’s digital environment.
12. A Client who is not a Consumer may exercise his rights from the Service Provider under the warranty for defects, under the terms of Article 556 et seq. Civil Code. The Service Provider is liable to the Client who is not a Consumer if the service has a physical or legal defect (warranty).
13. The service provider shall be liable under the warranty if the physical defect is discovered before the expiration of two years from the date of delivery of the service to the non-consumer customer.
14. A Client who is not a Consumer loses his/her warranty rights if he/she did not examine the item in the time and manner usual for items of this type and did not immediately notify the Service Provider of the defect, and if the defect came to light only later – if he/she did not notify the Service Provider immediately after its discovery.
15. Each Client is entitled to submit comments on any irregularities in the operation of the Site within 14 days of the occurrence of irregularities. Such comments should be submitted by e-mail sent to contact@fullbax.com. The description of the irregularity should enable the Service Provider to identify the problem and fix it.
16. All possible errors in the functioning of the Site, comments and information about the operation of the Site, as well as violations of the Regulations should be reported to the Service Provider by e-mail.

§6 Changes to the Service

1. In the case of a contract concluded with a Consumer who is not a businessman, the Service Provider is entitled to make changes to the digital content or digital service that are not necessary for its compliance with the contract. The reasons justifying such a change may be due to technical and organizational changes in the Service Provider’s business.
2. The Service Provider may not change the digital content or digital service provided on a one-time basis.
3. Making a change to the Service will not incur costs on the part of the Consumer.
4. The Service Provider is obliged to inform the Consumer in a clear and understandable manner about the change being made. If the change materially and adversely affects the Consumer’s access to or use of the digital content or digital service, the Service Provider is obliged to inform the Consumer well in advance on a durable medium about the characteristics and date of the change and the right to terminate the contract.
5. In the case referred to above, the Consumer may terminate the contract without notice within 30 days from the date of the change or notification of the change, if the notification was later than the change.
6. The consumer is not entitled to terminate the contract if the Service Provider has provided the consumer with the right to retain, at no additional cost, the digital content or digital service in accordance with the contract, in an unaltered state.

§7 Updates

1. The Service Provider shall inform the Consumer of updates, including those relating to security, necessary for the Service to be in compliance with the contract, and the Consumer shall then install such updates within a reasonable time, in particular within the time indicated by the Service Provider.
2. If the Consumer fails to install within a reasonable time the updates provided by the Service Provider in accordance with paragraph 1 above, the Service Provider shall not be liable for the Service’s non-conformity with the contract resulting solely from the lack of updates if:
   1. informed the Consumer about the update and the consequences of not installing it,
   2. failure to install or improper installation of updates was not due to errors in the installation instructions provided by the Service Provider.

§8 Intellectual property rights

1. All materials, including elements of graphics, the layout and composition of these elements, trademarks and other information, available on the Platform and on the Website are the subject of exclusive rights of the Service Provider. The indicated elements are the subject of author’s economic rights, industrial property rights, including trademark registration rights and database rights, and as such enjoy statutory legal protection.
2. Downloading or using to any extent the materials available on the Platform requires each time the written consent of the Service Provider and may not violate the provisions of these Regulations and generally applicable law, as well as may not violate the interests of the Service Provider.
3. It is forbidden to modify or copy elements of the Website and the Platform.
4. The creation of websites and applications similar or identical to the Platform that mislead the public and may give the impression that they originate from or have a connection with the Service Provider constitutes a tort under the Unfair Competition Law.

§9 Final provisions

1. In matters not regulated by these Regulations, the provisions of generally applicable Polish law shall apply.
2. To all disputes arising under these Regulations and the contract entered into by the User and the Service Provider, the Polish law shall apply and the courts of Polish jurisdiction shall have jurisdiction. The competent court for disputes arising between the Service Provider and the User who is not a consumer is the court of local jurisdiction for the seat of the Service Provider. The competent court for disputes to which the Consumer is a party is the place of residence of the Consumer.
3. The regulations are effective as of February 1, 2025 .